Frequently Asked Questions

Check out our FAQs for Soft Play below and then click the button to reach out to us about your event.

How long are the rentals for?

Our prices are quoted for 3 hours of playtime/party rental. Extra time can be purchased subject to availability with advance notice.

What do you use to clean?

We use seventh generation disinfecting wipes on all surfaces and Clean Republic Sanitizer to wash our ball pit balls.

What ages are your packages suited for?

We cater mostly for for crawlers through preschool years, however our large ball pits have also been popular for ages 5-9.

How do I make a reservation?

Visit our Book Your Event  page. We will respond to you shortly with availability.  Once your date is confirmed available, a $75 reservation/damage/excessive cleaning deposit is required to secure your event date.  The Tots Aloud Rental Agreement & Waiver will need to be retuned and the final amount owed is due no later than 14 days from the start of your scheduled event.

What forms of payment do you accept?

We accept the refundable $75 deposit by Credit Card, or Check made payable to Tots Aloud LLC. 

Do you assemble the Soft Play equipment for us?

Absolutely! Every soft play unit comes in multiple pieces that we will assemble for you at the time of delivery and disassemble at pick-up. We require at least 1 hour prior to set up the play space before your scheduled time block and 1 hour after your event to disassemble. Setup usually takes approximately 45 minutes and breakdown takes approximately 30 minutes. The 1 hour availability before and after your event ensures we have ample time to account for things like unique space configurations and parking considerations.

** Please note that we require a dry, flat surface free of water, debris, and obstructions to set up our play areas. In addition, set up area must be located in a shaded area to keep equipment away from the sun and heat, which can overheat the equipment and cause damage or possibly ‘ouchies’ when in contact with skin. These requirements are for the safety of all your little ones! ** We also rent a canopy if required.

Is the equipment cleaned between each use?

Always! All surfaces are thoroughly cleaned using non-toxic killing disinfectants...every floor tile, every ball from the ball pit, every inch of the fencing. We have the same level detail in ensuring maximum cleanliness in our equipment, as we do for our own children.

What areas do you deliver to?

We currently deliver within 50 miles radius of Nashville, https://www.softplaystop.com" rel="noopener" target="_blank">
Looking for Soft Play outside of Tennessee?  Go to www.SoftPlayStop.com to search for Soft Play Rentals in your area.

Are there delivery charges?

We proudly offer free delivery to most* locations within 30 miles of downtown Nashville Zipcode 37242.

Free Delivery within 20 mile radius of downtown Nashville zipcode 37242, Nashville, Belle Meade, TN, Mt Juliet, Nolensville, Hermitage, Donelson, Old Hickory, Hendersonville,  Brentwood, Bellevue, Madison, Goodletsville, Gallatin, Green Hills,  La Vergne, Brentwood,TN.

$20 Delivery between 20 and 30 miles radius of downtown Nashville zipcode 37242, Franklin, Murfreesboro, Franklin, Spring Hill, Smyrna, Lebanon, White House,  Greenbrier, Springfield, Dickson

$30 Delivery between 30 and 50 miles radius of down townNashville zipcode 37242, Clarksville. 

*Exceptions may include high traffic congestion areas and/or parking considerations. Please contact us to inquire about your specific location by filling out our Contact Form or email us directly at info@totsloud.com 

What is your cancellation policy?

We understand that life happens. Security deposit is non refundable. For any cancellation made less than 3 days of your event no refund of monies paid will be offered but  we will work with you to reschedule your event within 365 days of original event date. We do not set up outdoors when rain/ drizzle or wet conditions are forecast. We will not reschedule or refund in case of inclement weather, an indoor back up plan is highly recommended.

In the unlikely event that Tots Aloud should cancel your booking due to unsafe road conditions or other unforseen circumstance a full refund will of course be provided.

Can the soft play mobile playground be used  for outdoor events?

Only if the outdoor event is in a shaded or tented environment and on a flat, dry surface free of water, debris, and any obstructions. We don’t like to expose our products to direct sunlight, or any other outdoor element that can cause damage or inhibit children from using them safely.  If it is raining, drizzling, or rain in the forecast for the day, we will not set up equipment outside, even if under a canopy, and we will work with you to re-configure play area indoors. We will not accept cancellations, reschedules or request for refund in case of inclement weather, an indoor back up plan is highly recommended.